Frequently Asked Questions
Everything you need to know about the world's most comfortable underwear.
What makes SAXX underwear different from other brands?
Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-against-skin friction.
How do I find the right size for me?
We recommend referring to our comprehensive Size Guide located on each product page. Our underwear is designed for a true-to-size fit based on your waist measurement.
What is your return and exchange policy?
We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair, you can return them for a full refund or exchange within 45 days of purchase.
How should I care for my SAXX to ensure they last?
To maintain the integrity of the technical fabrics, machine wash cold on a gentle cycle and tumble dry low. Avoid using bleach or fabric softeners.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.